Online Support Telenet
Online Support Telenet has had a complete makeover, which was necessary because of various problems which arose from the use of proprietaryvendor systems. Online Support Telenet is actually the knowledge database of Telenet, which is maintained by the knowledge team within Telenet itself, aiming at consumers and advisors. All content on this platform is created and maintained by a specific, non-technical team. They use an extensive back-end where they can manage content with simple operations.
Technology: Drupal, MySQL, PHP, Solr, Lucene